Swap Protect

Package protection against loss, theft or damage in transit and instant resolution.

For more information please see the Swap Protect Terms of Service.

HOW SWAP PROTECT WORKS

1. ORDER & PROTECT
Opt-in for Swap Protect when checking out.
The insurance premium is automatically calculated based on your basket total.
If you don’t want to protect your parcel, simply remove Swap Protect from your basket at checkout.

2. TRACK
Once your order has been dispatched, you’ll be able to follow its entire journey.
If your parcel is marked as delivered but has gone missing or is presumed lost, Swap Protect will have you covered.

3. MAKE A CLAIM
It only takes a few clicks to claim.
Simply visit the Swap Protect portal, fill in your details and then follow the steps for a quick and easy resolution.